All of our products carry a risk-free 30-day return and exchange policy, with the exception of items marked as Final Sale. Returns are free and easy, just drop your items off at one of our 5,000+ Return Bar locations or get a pre-paid return shipping label.
Some restrictions apply. See our Return & Exchange Policy for more details.
- Do you ship globally?
Yes. We can ship to any country.
We offer free shipping on every order.
If you live in the EU, your order will be delivered DDP, which means you don't have to mess around with any paperwork or wait for customs.
If you live elsewhere we will cover the tax and duty on all orders.
- Can I cancel my order?
If you have placed a pre-order for anything, you can cancel this at any time before delivery for a full refund.
- What if I get the wrong size?
If you're worried about choosing the right size, our helpful team are always on hand to answer any questions. Grab us on live chat or contact us here.
Size changes are extremely rare when customers ask us on live chat and we talk you through your best size. Nick has personally trained every member of staff in sizing and fit. They know their onions (clothes or jewelries).
Size or colour exchanges are easy during pre-order, so long as your size and colour choice is available. It is also often possible to exchange a garment after they arrive, but we can’t guarantee it as we may not have the stock.
If we can't exchange it for you, you can get a refund within 30 days of receiving your product.
- What about returns, exchange and refunds?
We’ll cancel any order during the pre-order period, straight away. We’ll refund you for any reason within 30 days of you receiving it, as long as it’s unused, undamaged & unwashed (just tried on for size).
- Can I send my item back to your using another courier?
No, all our returns are logged via a system which makes processing a refund and restocking items as straight-forward as possible.
- How long do returns take?
Returns can take up to 14 days to be processed (don't worry, we haven't forgotten!)
- How do I track my return?
When returning a parcel, please make sure you obtain and retain a tracking number from the Post Office.
- How do I care for my clothes?
All washing instructions are written in plain English and stitched into our products. Please check there if you are unsure.