We keep customer service in the family, not an outsourced hub. If you live chat, call or email us, you'll get a trained & experienced member of our staff (often a family member!) answering you.
Nick, JCPENISY founder & designer, spends an entire day training everyone who uses live chat on sizing, our philosophy & detail of each product. That means you get the most informed answers. No fobbing off or 'computer says no'.
Live chat is in the bottom right hand corner, you can call us on (44) 01225 222 052 or email [email protected]
We work from our beautifully renovated space at Glove Factory Studios (yes, it really was a factory making gloves until the 1960's), just East of Bath. It's a busy office & we don't hold stock, so we're afraid it's not open for customer visits.
JCPENISY office (NO RETURNS PLEASE!, correspondence only):
(China Branch Office)
Company: Nanjing Cake E-Commerce Co., Ltd.
Address: No. 76, Jiangyan Village, Gulou District, Nanjing-1-1097
RETURNS ADDRESS & INFO
(44) 01225 222 052